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Questions about my invoice

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Occasional Visitor
1 0 0

Question about my bill

Hello,

Please for information why the amount of 79.93 chf is deducted as a credit system and then added to the invoice for Octomber the same amount.
On 11.09.2019 I paid 69.10 Chf as the remainder of the invoice with 149 chf.
Please explain to me.
Thank you in advance.

Kind Regards
Slavica Eftimova

1 REPLY 1
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Community Manager
4891 1311 381

Re: Question about bill

@Dragan , Welcome to the Community!

I will be happy to explain your invoice to you. Enclosed my feedback:

 

The blocking / suspension of your services for about 3 days has generated this interruption in billing. The CHF 65 were charged to you because we reactivated your connection (costs).

 

Greetings

Daniele


Member of @UPC_Team