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Questions about my invoice

New Member
1 1 0

Refund of 330CHF not paid since March 2018


I am waiting for a refund of 330CHF since March this year. I call almost every week and get same answer: refund was paid in May. The problem is that it was not paid (at least not to me), I didn't get any refund,

I can show bank statement to confirm this if needed.

Once, after contacting support I received an email with apologies and that my case was forwarded to finance department and I should receive an SMS with confirmation. That was 3 weeeks ago, and I never received any answer on my follow up emails. 

I would really appreciate information on my case.

Initial case id: 11322622

Finance case id: 11459185