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UPC Connect App

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UPC Connect phone App turns phone's WiFi on at night

Hello,

I noticed that the UPC Connect App for Android forcefully switches on my mobile phone's Wifi at night / very early morning. This also happens after I have rebooted my phone so the App probably has something that runs in the background.

Why does UPC Connect do that?

What data does UPC Connect transfer over wifi while I sleep?

After disabling UPC Connect's Wifi permission I notice that this does not happen anymore so it very probably is caused by the UPC Connect App.

I find this behaviour of the UPC Connect App very inappropriate and suspicious from a cybersecurity standpoint.

In what country was the UPC Connect App developed?

Regards,

-T

1 ACCEPTED SOLUTION

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Moderator
542 204 44

Re: UPC Connect phone App turns phone's WiFi on at night

Update:

 

We've checked on that.

 

This setting allows the Connect App to switch between local Wifi at home and the Wi-Free Hotspots on the go.

It is turning wifi on to get you the best connection possible and not to surf thru 4G/LTE if a wifi network is available where you can connect.

 

 

0505.png

 

So, you have a choice to either activate or disable the automatic wifi management.

 

I hope that your question is answered with that.

 

Best regards, 

Ahmet​​​​​​​

View solution in original post

4 REPLIES 4
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Moderator
542 204 44

Re: UPC Connect phone App turns phone's WiFi on at night

Hi @timeodanaos

 

Welcome in our Community.

 

We will check on that issue. Which version of the app are you using? Which Version of Android is installed? Which device do you use?

 

I've never had that before and I am using Android OS too. 

 

Does anyone else have the same symptoms?

 

Best regards, 

Ahmet

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Supporting Actor TV
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Re: UPC Connect phone App turns phone's WiFi on at night

Dear Ahmet,

 

Thanks for your reply.

UPC Connect version 2.6.5(2)

Android version 9, kernel 4.4.153, security patch level 1 March 2020

 

Best regards,

 

-T

Highlighted
Moderator
542 204 44

Re: UPC Connect phone App turns phone's WiFi on at night

Update:

 

We've checked on that.

 

This setting allows the Connect App to switch between local Wifi at home and the Wi-Free Hotspots on the go.

It is turning wifi on to get you the best connection possible and not to surf thru 4G/LTE if a wifi network is available where you can connect.

 

 

0505.png

 

So, you have a choice to either activate or disable the automatic wifi management.

 

I hope that your question is answered with that.

 

Best regards, 

Ahmet​​​​​​​

View solution in original post

Highlighted
Supporting Actor TV
3 0 0

Re: UPC Connect phone App turns phone's WiFi on at night

Thank you for your reply, Ahmet.

So there's several errors made UPC's engineers, then:

 

1. A first error in the Requirements Specification

If I go to bed and I switch off my phone's Wifi AND data, it's because I don't want to be disturbed by messaging apps in the middle of the night. If UPC Connect switches on Wifi I then am disturbed by messages arriving on my phone. UPC Connect should not try to switch on Wifi if Wifi has been manually switched off.

 

2. A second error in the Requirements Specification

If data connection has been manually switched off, UPC Connect should also not try to switch on Wifi! Especially not in the middle of the night without user approval!

 

3. Breach of privacy

There are some apps that may provide location information. If I switch off data and Wifi, maybe it's because I'm at a location where I don't want to be tracked. If Wifi is switched on without my knowledge then possibly some data may be released that I don't want to.

Example: I tell my wife I have to fly across the world for a few days when I'm in fact spending a few days at my mistress in the next village. If my wife messages me on say, WhatsApp, while I'm supposed to be flying and she receives acknowledgement that the message arrived on my phone while I'm supposed to be in the air she may be quite surprised -- and so will I when she starts calling me via WhatsApp while I thought my phone wasn't connected to my mistress' wifi.  Big consequences caused by UPC...

 

4. Insufficient information of customer

UPC does not inform clients that their phone's wifi may be hijacked by UPC Connect, day and night. That's unacceptable.

 

5. Strange effects

A few days ago, I removed permission to UPC Connect to play with my wifi. Last night and this morning my mobile phone suddenly wouldn't connect to my Wifi anymore. I don't know if it's related but I saw on my phone's wifi connection settings that it was controlled by UPC Connect. I had to uninstall UPC Connect and reboot the box to get my phone to reconnect to Wifi.

 

Seriously, UPC, you can do better! Please review your Requirements Specifications.