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UPC TV App

SOLVED
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TV Actor
27 12 2

UPC TV app windows 10

So like, when is the windows 10 app going to be available for download?

upctv.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
TV Actor
27 12 2

Betreff: UPC TV app windows 10

I finally got the app, with no thanks to, or help from, UPC or Microsoft. But there were a lot of steps...TOO MANY STEPS!

 

First, to make sure I got to the correct pages, I googled "upc tv app".

Then clicked on this link:

https://www.upc.ch/en/television/learn-about-tv/upc-tv-app/

 

Then I had to click on the Microsoft store link:

https://www.microsoft.com/de-ch/p/upc-tv-switzerland

/9pm3mvvcbzjd?activetab=pivot:overviewtab

 

Which took me to this page that had a download link:

https://www.microsoft.com/de-ch/p/upc-tv-switzerland/9pm3mvvcbzjd?activetab=pivot:overviewtab

 

But clicking on the download link was useless because first I had to re-login to Microsoft store, even though I was already logged in!

 

After logging in, one would think the download would begin. But NO, it didn't. I had to re-click the download link. That still didn't start the download. No.

 

First I had to add it to my basket. Did the download start then? NO!

 

I had to then go to "checkout".

 

And then finally there was a link to actually start the download.

 

Seven to eight ridiculous, unnecessary steps to get the free app, all because it is unavailable through the Microsoft store PC app.

 

I received absolutely no actual, usable assistance from UPC in solving the problem.

 

*When will the Sunrise takeover be official? They actually have real support that helps customers, and gets the job done in a timely manner. I can hardly wait for the takeover so I can be assured of quality support!

View solution in original post

14 REPLIES 14
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Community Manager
3667 1080 284

Betreff: UPC TV app windows 10

@catflap ,I use Windows 10 Pro and can download the app without any problems. A setting on your operating system must prevent this.

 

More Informations: https://support.microsoft.com/en-us/help/13765/microsoft-store-cant-find-or-install-app

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
TV Actor
27 12 2

Betreff: UPC TV app windows 10

Hello.
I can download and install any app from the microsoft store except this one. I have no restrictions. i have checked the troubleshooting directions on the link you gave me, but they are of no help. they either do not apply to the situation or when tried, do nothing to fix the problem.
Highlighted
TV Actor
27 12 2

Betreff: UPC TV app windows 10

also, the app cannot be searched through the store. i can only reach the app page by clicking on the link which is on the upc website.
Highlighted
TV Actor
27 12 2

Betreff: UPC TV app windows 10

thanking me for what? still the problem is not fixed and upc doesn't care to continue this conversation to fix the problem.
Highlighted
TV Actor
27 12 2

Betreff: UPC TV app windows 10

hello? @Daniele_UPC ? HELLOOOOOOOOO????
Highlighted
Community Manager
3667 1080 284

Betreff: UPC TV app windows 10

@catflap ,Can you tell us what kind of computer system you are using?

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
TV Actor
27 12 2

Betreff: UPC TV app windows 10

win10 home 64-bit

intel core i7

Highlighted
Community Manager
3667 1080 284

Betreff: UPC TV app windows 10

@catflap , I have found this Instruction. Can you please change the Country to Switzerland?

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
TV Actor
27 12 2

Betreff: UPC TV app windows 10

@Daniele_UPC of course it's switzerland! I am not an imbecile!

still waiting for competent assistance, months later!

well?