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UPC TV Box

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Occasional Visitor
1 0 0

Audio and video synchronization

We have the new setup box since a couple of weeks and the audio and video are not synchronized correctly. This is really disturbing when watching and I am a bit surprised and also  dissapointed that a new (and more expensive) service does not manage to fulfill the same quality as we had before wiht the Horizon Box.

 

I would like to know firstly that this is a recognizsed issue.

 

And also when this this will be remedied.

 

Best regards

Lars Andersson

Reckenbergstrasse 14

5416 Kirchdorf

 

 

1 REPLY 1
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Community Manager
6537 1618 499

Re: Audio and video synchronization

@LarsA , Welcome to the community!

Please tell our community how you have connected your UPC TV Box for audio exactly. With my Sonos system, I have no audio delays.

 

Greetings
Daniele


Member of @UPC_Team