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UPC TV Box

Supporting Actor Film
12 5 0

Audio description

I turned it OFF, but it still comes back sometimes. Any ideas.

It does it on the 2nd UPC TV BOX, if that matters.

 

Thanks,

Ron

3 REPLIES 3
Community Manager
2475 858 193

Re: Audio description

@RONNEELY45, the settings of your two UPC TV boxes are correct and both are the same. Can you explain in more detail what your error image is? Do you have a specific channel and a show where the cause occurs? Does the error then occur on both devices? Do you have a surround system connected to one UPC TV box and none connected to the other?

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
Supporting Actor Film
12 5 0

Re: Audio description

Hello Daniele

 
1. In the background  is the narrative for the blind. When I turn AD on and off again, it is ok, but
after watching other shows and going back, AD is on again.Two of the senders are “rbb, ndr” for example.
2. Only occurs on the 2nd Box
3. No, we nothing connected to either Box
 
Thanks for you help, Ron
Community Manager
2475 858 193

Re: Audio description

@RONNEELY45, thank you for your feedback. Please excuse me if I ask so many questions. I'm trying to recreate your error image. Can you please explain to me how/where you set the narrative for the blind exactly?

 

Regards,
Daniele


Member of @UPC_Team