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UPC TV Box

Supporting Actor TV
3 0 0

Black screen, no picture but sound works.

Yet again another issue, menu, apps , sound all works. However the screen is black.
Is there any fix?
3 REPLIES 3
Community Manager
3385 1022 264

Betreff: Black screen, no picture but sound works.

@Gazwhite80 , Are you using the original HDMI cable that came with the package? Have you checked another HDMI connection?

 

Greetings
Daniele


Member of @UPC_Team
Supporting Actor TV
3 0 0

Betreff: Black screen, no picture but sound works.

Hi, yes I’m using the original cable. There was no issue, tv was fine, I changed channel and then it all went black. Has been since then.
Community Manager
3385 1022 264

Betreff: Black screen, no picture but sound works.

@Gazwhite80 , Please restart your modem once. As soon as it is online again, please restart your UPC TV Box.

 

Greetings

Daniele

 


Member of @UPC_Team