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UPC TV Box

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Supporting Actor Film
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Does the ethernet connection to the Connect box have to be direct?

UPC TV Box

 

My new TV box is in my lounge and my Connect box is in my cellar (I've had similar UPC systems for 15 years like this with no problems).

 

The new connect box is patched into my home ethernet switch for connection to all rooms in my home and for the two phone lines.  It has been installed for 3 days and internet and phone and wifi are working fine.

So I expected to connect my TV Box to my connect box via the ethernet connection in the lounge.

Unfortunately despite this computer I'm writing on and another device connecting perfectly to the internet, the TV Box shows a CS1010 error.

And I'm now waiting the specified 24 hours without TV until contacting UPC support.

So, I though it might be quicker to get an answer from the support community and watch some TV in the meantime - I mean I am paying for it!

Thanks.

 

 

1 ACCEPTED SOLUTION

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Moderator
366 167 27

Re: Does the ethernet connection to the Connect box have to be direct?

Hi @ch-ris

 

Thank you for your post.

 

The UPC TV Box is designed to work with both, LAN and Wifi. But for the first Installation or for troubleshooting issues, we always recommend to use it via LAN directly from the Modem without a switch in between. Afterwards you can try it over Wifi or with your LAN Switch. Though we don't guarantee that it works fine while using it with a switch. The original setup is the most reliable one.

Best regards, 

Ahmet

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Moderator
366 167 27

Re: Does the ethernet connection to the Connect box have to be direct?

Hi @ch-ris

 

Thank you for your post.

 

The UPC TV Box is designed to work with both, LAN and Wifi. But for the first Installation or for troubleshooting issues, we always recommend to use it via LAN directly from the Modem without a switch in between. Afterwards you can try it over Wifi or with your LAN Switch. Though we don't guarantee that it works fine while using it with a switch. The original setup is the most reliable one.

Best regards, 

Ahmet

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Leading Role
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Re: Does the ethernet connection to the Connect box have to be direct?

CS1010 means the initial activation failed.

 

You don't mention it, but have you also connected your TV box to the wall socket via the coax cable?  The coax connection is used for live TV.

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Supporting Actor Film
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Re: Does the ethernet connection to the Connect box have to be direct?

Hi Ahmet. That does seem to be the requirement.

I disconnected the connect box in my cellar and of course killed the phones and internet (wasn’t convenient for several of my family). Then I installed it in my lounge by the tv and connected the tv box Ethernet directly to it. Switched on the connect box and waited 5 mins for it to finish start up. Then I switched on the tv box and it ran through start up successfully. It took a while. After it was stable and I’d set all options I disconnected the Ethernet cable from the connect box and connected it to the wall socket and my Ethernet. TV channels still worked but I guess I lost some services temporarily - I didn’t check as it seemed obvious. I then disconnected the connect box and installed it in another room with a tv and repeated the process for my second tv box. That was successful too. Then I disconnected the connect box and re-installed it in my cellar.

This took nearly two hours to complete, but it all seems to be working fine now.

Thanks. Your reply made me bite the bullet and take the time to do this. If I get a third tv box I’ll have to do the same. It’s not that convenient and it would be good if the installation instructions noted this initial requirement.
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Supporting Actor Film
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Re: Does the ethernet connection to the Connect box have to be direct?

Hi Adrian. Yes of course all connections were made in accordance with the instructions. The only issue was the proximity of the connect box. It has to be directly connected to the tv box initially. After first start up it can be relocated. I’m not sure if that then slows some of the services as I’ve not used it long enough. All normal functions (replay, pause, seek, play, menus, TV guide, record setting) are surprisingly quick though and I’m pleased I upgraded.
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Re: Does the ethernet connection to the Connect box have to be direct?

It just seemed like an obvious question to ask, as there have been posts on here before from people who only connected it to their LAN and then wondered why it wasn't working well.

 

The box is so much better than the Horizon box.  It's fast and responsive; smaller and uses less power.  Apart from an initial glitch, UPC's cloud services have worked reliably and it's much better than having a spinning HD in the box locally. 

 

If your replay is working well, then I'd say it's job done!  Interesting to note that the box has to be initialised with a local connection before being moved (or the modem moved away from it - same result).  Maybe you'll need to do that again when new firmware comes out.  Interesting.

 

I still think there are some features that need to be implemented (proper dolby digital; going back and "recording" programmes that have passed) but these are all back-end issues that can be implemented without new hardware.