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UPC TV Box

New Member
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Horizon TV Box Freezing

Hi

 

My Horizon TV box is regularly freezing and does not respond to the remote. It then requires a complete a restart by turning the power on and off before it will work again. At other times it stutters and slows down significantly when attempting to use the remote. Is there anything I can do to resolve this or does it need to be completely replaced?

 

Thanks

moor1

 

1 REPLY 1
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Community Manager
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Betreff: Horizon TV Box Freezing

@moor1, welcome to our community!

The best way is to contact our technical support on 0800 66 88 66 and have your device replaced. The employee will check some settings and decide afterwards.

 

Greetings
Daniele


Member of @UPC_Team