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UPC TV Box

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Supporting Actor Film
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Re: Betreff: Invisibility of TV Box on LAN

Hi Daniele, I ask because my Synology router has an option to activate IPTV. UPC cable com is not one of the preset options but I need your ISP profile for this option. Please note that I have reset the UPC connect box to factory settings and then forwarded port 2002 like you recommended but that did not solve the problem. Best wishes Richard
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Re: Betreff: Invisibility of TV Box on LAN

@extratall , We do not have this information. We are not an IPTV provider. Our TV offer can only be consumed with the receivers. 

 

Have you ever tried to assign a fixed IP address to the MAC address of the UPC TV Box and then restart the UPC TV Box? I think the cause must be checked with Synology Router.

 

Greetings

Daniele


Member of @UPC_Team
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Re: Betreff: Invisibility of TV Box on LAN

Thank you Daniele. The problem is now resolved. The router and cabling to the router is fine. The problem was with the internal ethernet cabling within the property which has now been upgraded. Thank you for your time and patience. 

 

Best wishes

Richard

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