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UPC TV Box

Supporting Actor TV
2 0 0

Low Bandwith error when trying to watch saved TV

Hi,

I am frequently receiving Buffering... then CS2205 "low bandwith" errors when trying to watch recorded / saved TV program. My internet connection is 600Mbit/s and speedtest sites, as well as the diagnostics, reveal no issue. When trying to play back again i sometimes receive error CS2217.

 

I have had this issue yesterday and today. Appreciate some help!

 

Many Thanks

3 REPLIES 3
Community Manager
3199 983 248

Re: Low Bandwith error when trying to watch saved TV

@aargaulondoner , Welcome to our Community!

I see that you have connected 8 devices via LAN. Do you use your own router? How is the UPC TV Box connected - via LAN/WLAN?

 

Regards,
Daniele


Member of @UPC_Team
Highlighted
Supporting Actor TV
2 0 0

Re: Low Bandwith error when trying to watch saved TV

Hi Daniele - thanks for the welcome!

The TV box is connected via a 16 port gigabit switch. Ive had the service for 2 months and it has been great, no issues at all. This was the first time i had experienced those issues and seemed to be specfic to certain recordings only, i.e. when watching some other recordings, i had no playback error.

 

thanks

Community Manager
3199 983 248

Re: Low Bandwith error when trying to watch saved TV

@aargaulondoner , can you manage your switch? If yes, what can be set there? QoS? I could also switch your modem to IPv4 for a test.

 

Greetings

Daniele


Member of @UPC_Team