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UPC TV Box

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Supporting Actor TV
2 2 0

Netflix on UPC TV

Hi All,

 

It's been few days that when I log in in the Netflix app on my UPC TV, I'm stuck on the "Whos watching Netflix" page. I can move the cursor nor presso ok and move on.

 

Anyone experiencing the same issue and knows how to solve it?

 

Thanks

4 REPLIES 4
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Community Manager
5254 1387 407

Re: Netflix on UPC TV

@nicots89 , Welcome to the community!

I see that you have connected the UPC TV Box via WIFI 5GHz Can you please try the following solutions?

 

1. If possible, connect your UPC TV Box via LAN cable directly from your modem without switches, routers or powerline adapters in between.

 

2. if you can't connect via LAN, you should rename one of your WIFI's For the 5GHz Wifi you can add a _5GHz at the end. Then you connect your UPC TV Box via 2.4GHz WIFI.

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor TV
2 2 0

Re: Netflix on UPC TV

Hi Daniele,

 

Sorry for the late answer!

 

Everything works well with the TV, channel, replay and so on...

With Netflix, the applications open and get stucked on the user selection!

 

It looks more like a software issue rather than a connection issue as suddenly the remote can't navigate amongst the users!

 

Nico

Highlighted
Community Manager
5254 1387 407

Re: Netflix on UPC TV

@nicots89 , Can you please connect the UPC TV Box via LAN cable and test Netflix again?

 

Greetings
Daniele


Member of @UPC_Team
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Film Actor
78 21 2

Re: Netflix on UPC TV

Hi,
I face same problem: stuck in Netflix - even changed channel, I can see Netflix sign on other channels. Also each time Netflix asks to sign in - it's so annoying.