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UPC TV Box

SOLVED
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Supporting Actor Film
6 0 0

Overlapping subtitles?

Just got a TV Box, and watching a couple of UK channels (219 Dave, 220 Drama) noticed that subtitles often overwrite each other:

 

Screenshot 2020-08-29 at 20.46.12.png

 

In this case, once character said something like "Well thank you, Roisin" and then the next said "Hey, you're welcome" but the subtitles appeared like this.

 

It's also chopped off on the left.

 

Anyone know where the problem might lie?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Movie Star
829 356 43

Re: Overlapping subtitles?

@Doug 

Try this, maybe the subtitles will be available correctly:
Start the program you want to watch as "Start Over" (Replay from the beginning). You can also do this if the live program has already been running for a minute.

 

View solution in original post

6 REPLIES 6
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Community Manager
99 47 9

Re: Overlapping subtitles?

Hi @Doug

 

Welcome in our Community.

 

Do you still have the issues? Can anyone report the same issues?

 

Best regards, 

Ahmet

Highlighted
Supporting Actor Film
6 0 0

Re: Overlapping subtitles?

Hi Ahmet - yes, this problem is still happening on multiple channels - but not all. SRF1 is fine, BBC/ITV/Channel 4 channels are all ok.

 

Let me know if you need any more info.

Highlighted
Supporting Actor Film
6 0 0

Re: Overlapping subtitles?

I checked as many channels as I could:

 

  • I couldn't find any affected german channels
  • English channels - affected are 216, 217, 219, 220, 235 (it might affect others between 220 and 235)
  • Could't find any affected French channels
  • Italian & other - 508, 542, 831

All these channels have the same appearance for their subtitles, maybe there's something in common in how they are being received?

Highlighted
Community Manager
99 47 9

Re: Overlapping subtitles?

Hi @Doug

 

Thanks for the precise description of the issue. We will inform our product managers and hope we can solve the problem. 

 

Thanks a lot. 

 

Best regards, 

Ahmet

Highlighted
Movie Star
829 356 43

Re: Overlapping subtitles?

@Doug 

Try this, maybe the subtitles will be available correctly:
Start the program you want to watch as "Start Over" (Replay from the beginning). You can also do this if the live program has already been running for a minute.

 

View solution in original post

Highlighted
Supporting Actor Film
6 0 0

Re: Overlapping subtitles?

@roadrunner

That does seem to work - even the font changes slightly. Thanks!