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Wi-Free

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Supporting Actor TV
4 4 0

Auto-enabled Wi-Free, can't turn off

Greetings,

 

Today I noticed that I have a new, very strong SSID in my home, called "UPC Wi-Free" - that disappears when I turn off my Horizon box. I never enabled this service due to various reasons, and I want to disable it. My MyUPC account says that this service is enabled for me, however there is no option to disable it (the menu the FAQ refers to does not exist). Funnily, if I change my account's language to German, it says that Wi-Free is "Nicht aktiviert". Nevertheless, I seem to have this network available.

 

Unfortunately I was not able to find any contact form to UPC, just a phone number. Any advise how to get rid of Wi-Free, short of cancelling everything?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager
6537 1618 499

Re: Auto-enabled Wi-Free, can't turn off

@yUNeedThis, welcome to our Community!

 

Can you please send me your customer number via private message so I can check it?

 

Greetings
Daniele


Member of @UPC_Team

View solution in original post

3 REPLIES 3
Highlighted
Community Manager
6537 1618 499

Re: Auto-enabled Wi-Free, can't turn off

@yUNeedThis, welcome to our Community!

 

Can you please send me your customer number via private message so I can check it?

 

Greetings
Daniele


Member of @UPC_Team

View solution in original post

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Supporting Actor TV
4 4 0

Betreff: Auto-enabled Wi-Free, can't turn off

Solved in private messages successfully (and reasonably quick).

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Supporting Actor Film
8 3 0

Re: Auto-enabled Wi-Free, can't turn off

Same problem please diable mine.  Customer number: 0053399