Hi @tmatthews, welcome to the community,
Do you still have any service at home?
In order to use Wi-Free, you have to enable it in the option of your modem. Then, you can set a password on MyUPC.
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1
edited on 04-09-2017 10:20
Hello, welcome onboard to hell of customer service front. UPC was awesome unless I encountered a technical issues after moving to a new house. Connecting to customer service (more difficult if you are an expat and do not speak german) is a wait wait & wait only....
Please try to set your wifi-free password different than your login credentials. I was also facing same issue & then someone informed m about it. Now it works good.
Also from my side a warm welcome to our Community. Thank you for reaching out. Has the tip given by @avdheshsmaurya helped you solving your Wi-Free issue?
My apologies to you and @avdheshsmaurya for experiencing long waiting times on our helpline. We are doing our utmost to shorten waiting time and improving our support services.
Should you have any further questions please do use the Community. There are a lot of very helpful users happy to share their knowledge and experiences.
Wishing you a nice day.