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Supporting Actor Film
5 2 0

Internet connectivity

Having internet connection issues in 4058 Basel Stadt. The internet is getting disconnected frequently and since we are working from home, that is causing issues. Can you please help here

3 REPLIES 3
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Community Manager
6510 1613 496

Betreff: Internet connectivity

@gattaramya , We cannot confirm a failure in Basel. But we can see that all devices are connected via WIFI. Furthermore, your two WIFIs have the same name.

For HomeOffice we recommend to connect the device via LAN. Concerning your WIFI, we recommend to adapt one of them and to add a _5GHz at the end of the 5GHz WIFI.

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor Film
5 2 0

Betreff: Internet connectivity

Thank you for the  reply. We just changed the names of Wi-fi now and hope it works.. But as i speak, it got disconnected again and I see the LED lights on the modem. I am attaching the pic of the same. 

Normally, whenever we are connected to the network, we don't see any LED lights on the modem.

 

Highlighted
Community Manager
6510 1613 496

Betreff: Internet connectivity

@gattaramya , Please connect your device via LAN and let us know if you have any interruptions. Alternatively you can contact our technical support at 0800 66 88 66.

 

Greetings
Daniele


Member of @UPC_Team